Audio reaches Merdial two ways. Both talk to the same backend with the same per-tenant isolation, so what you see is identical whichever one your floor uses.
Desktop app (Windows)
- Native capture beside whatever you already dial with — no browser tab to keep focused, no extension to fight with.
- A real-time AI assist overlay that floats above your dialer, showing a proven reply while the objection is still in the air.
- Auto-start for calls placed from HubSpot, so nobody forgets to press record.
- Signed installer, and it updates itself.
Capture is an explicit act
The client captures when a session is started or a call is detected on a connected line. It does not listen in the background, and it never captures audio from anything but the call.Connectors
HubSpot (setup guide) and Pipedrive (setup guide) are available today. The workspace owner connects them in Settings → Connectors. A call placed from HubSpot starts the desktop app listening and names the contact; when the call ends in HubSpot, listening stops. Phone and meeting providers are on the way.
- Recordings and transcripts come only from Merdial's desktop capture.
Capture controls remain yours
You can turn HubSpot auto-start off in the desktop app. A capture linked to a HubSpot call always stops when that call ends, so listening never runs on after you hang up.Browser extension
For floors dialing from a web app. Same capture, same real-time AI assist, inside the tab.
What happens while the call is live
- Audio is transcribed in real time, speaker-attributed.
- Coaching cards surface as objections and buying signals appear.
- Managers can watch the live floor and whisper into a call that is going sideways.
- Speaker identity comes from the wire, so Merdial always knows who said what.
- Scoring and qualification run after hang-up, and land in a few seconds — not overnight.