Real-time AI sales coaching on every call
Merdial listens to both sides of the call and puts the answer that closed before on your screen about 300 milliseconds after the prospect objects — while they are still talking, on whatever dialler or meeting app you already use.
- ~300msObjection to answer
- 100%Calls scored, not sampled
- 1 seatMinimum to buy
Real-time sales coaching means the help arrives during the call, not in a review three days later. Merdial transcribes the rep and the prospect live, recognises an objection as it is said, and shows a coaching card with the reply your team has already seen work — so the rep can use it before the moment passes.
SCORED INFOUR SECONDS
- Rubric
- DISCOVERY
- Score
- 94 / 100
- Verdict
- QUALIFIED
Merdial
Your Revenue Partner, Learns
and Improves Every Call
1,204 others
From objection to answer in ~300 ms
- The desktop app captures the call audio on your computer — your side and the prospect’s
- Both sides are transcribed live and labelled by speaker
- When the prospect objects, a coaching card appears with the reply that has worked before
- Nothing to configure in your dialler: no webhook, no API key, no vendor list
Insight: a rebuttal is only worth something while the prospect is still on the line. A post-call summary tells the rep what they should have said.
“Been with them about three years now.”
Long incumbent tenure — the prospect is signalling inertia, not satisfaction.
Ask what their last audit flagged. Three years is long enough for the contract to have drifted from what they actually need.
Heard on 14 calls · booked on 9
Answers from your own floor
- Cards come from your objection library — the replies your team saved and approved
- The library grows as calls are scored: objections that keep coming up are proposed as new entries
- Nothing reaches a rep’s screen until someone on your team has read it and pressed Add
Coaching that scales past one manager
- New repsDay one
A new rep has the floor’s best answers in front of them from their first call, not after months of shadowing.
- ManagersEvery rep
The answer reaches every rep at once — not only the ones sitting close enough to overhear.
- Top closersShared
What your best rep says to “we already have a provider” stops living only in their head.
- Price$0
Live in-call coaching is on the Free plan. The contact-centre tools that also coach live are priced for 50 to 100+ agents.
Straight answers
Does Merdial work with my dialler?
Yes. The Merdial desktop app for Windows 10+ and macOS 14.2+ captures the call audio on your computer — any dialler, softphone or meeting app — so it works beside whatever you already use, with no webhook or API key to set up.
How fast does a coaching card appear?
About 300 milliseconds from the prospect’s objection to the card on screen, so the answer is there while they are still talking.
Does Merdial work on Zoom, Microsoft Teams and Google Meet calls?
Yes. Merdial captures the call wherever it happens — a dialler, a softphone, Zoom, Microsoft Teams or Google Meet — and transcribes, coaches and scores it the same way.
Is live coaching included on the free plan?
Yes. Free includes live in-call coaching, every call scored and the objection library, with 10 hours of talk time a month and no card.
What happens to card numbers said out loud on a call?
They are stripped, along with other personal identifiers, before the transcript reaches any generative model. That redaction is not optional and cannot be turned off to simplify a prompt.
Related
- FeaturesAI call scoringEvery call graded against your own rubric about four seconds after hang-up — 100% coverage, not a sample.
- FeaturesObjection handlingThe objections your prospects keep raising, the replies that booked, and a human approval before any of it goes live.
- CompareMerdial vs BaltoBalto starts at ~50 agents. Where it is the better buy, and where Merdial is.
