See the live floor as it happens
Live Calls shows every rep who is on a call right now. A manager can open any call, follow the transcript, listen in and whisper to the rep — so coaching happens on the call that matters, not in a one-to-one next week.
- 100%Calls scored, not sampled
- ~300msObjection to answer
- 10 seatsOn Team, sold 3 to 10
- Maya ChenOn a call06:41
“…so the audit flagged the log files, and that’s the part I’d fix first.”
Listen inWhisper - Jack HaleOn a call02:15
- Priya RamanCall endedScoring
- Leo MartinsAvailableReady
Live call monitoring lets a sales manager see and hear calls as they happen. In Merdial it is one screen: who is on a call and for how long, a live transcript, and controls to listen in or whisper — alongside the coaching cards the AI is already putting on each rep’s screen.
- Maya ChenOn a call06:41
“…so the audit flagged the log files, and that’s the part I’d fix first.”
Listen inWhisper - Jack HaleOn a call02:15
- Priya RamanCall endedScoring
- Leo MartinsAvailableReady
Who is on a call
- Every rep’s live status on one screen
- Open any call to follow the transcript as it happens
- Listen in, or whisper to the rep without stopping the call
- Dana WhitfieldNorthwind Haulage · 11:2494Qualified
- Marc OyelaranBright Lane Foods · 06:0271Unqualified
- Priya RamanCopperline Logistics · 14:4788Qualified
- Tom BerrisfordHale & Sons · 03:1848Unqualified
Ops manager, 120 vehicles, failed audit in March. Meeting booked for Thursday.
Coaching that has a queue
- Every call is scored about four seconds after hang-up
- The Coaching Queue collects the calls worth a manager’s time
- The Leaderboard and Performance show who is improving, and where
What the Team plan adds for a floor
- Live CallsListen in
See who is on a call, follow the transcript, and whisper to a rep mid-call.
- CoachingA queue
The calls worth coaching, collected for the manager instead of hunted for.
- LeaderboardRanked
Performance and a leaderboard across the floor, built from every scored call.
- KnowledgeShared
The Knowledge Library as its own destination, and Chats for the floor to message itself.
Straight answers
Which plan includes Live Calls?
Team and Custom. Team is $59 per user a month ($49 billed yearly) for 3 to 10 seats; Custom is quoted for 11 seats and up.
Do managers need to sit with their reps?
No. Each rep’s desktop app streams their calls, so a manager can monitor a remote or distributed floor from anywhere.
Does the AI still coach reps while a manager is listening?
Yes. Live coaching cards appear on every rep’s screen on every plan; Live Calls adds the manager’s view on top.
Does Merdial work with my dialler?
Yes. The Merdial desktop app for Windows 10+ and macOS 14.2+ captures the call audio on your computer — any dialler, softphone or meeting app — so it works beside whatever you already use, with no webhook or API key to set up.
Related
- SolutionsCall centers & BPOsQA on 100% of calls, live coaching on every seat and per-client standards for outbound floors.
- FeaturesReal-time coachingThe answer that closed before, on screen about 300 ms after the prospect objects — on any dialler.
- PricingPricingFree on one seat, Solo at $39 a month, Team at $59 per user, Custom for 11+ seats.
