One Floor. Many Clients. Every Call Measured.
Run every client as its own account, with its own ideal customer, rubric, lead form and knowledge, and score 100% of the calls your agents make.
The short answer
For BPOs and outsourced sales floors, Merdial gives each client its own account with its own ideal customer profile, scoring rubric, lead form and knowledge that never mixes with another client’s. Every call is scored, agents get real-time AI assist with replies reviewed for that client, and only approved leads reach the client.
What gets in the way
QA by sampling
Reviewing 2% of calls means problems surface weeks late, after the client has noticed.
Client data must not mix
Agents switch between clients, and each client has a different offer and a different bar.
Clients dispute lead quality
Without a record of why a lead qualified, every dispute is one word against another.
How Merdial runs it (Setting, Closing or Full-cycle workspaces, one account per client)
One account per client
Each account has its own ICP, rubric, lead form, review rule and knowledge. Two accounts in one workspace are graded completely differently.
100% of calls scored
Every call is scored against that client’s rubric seconds after hang-up.
Real-time AI assist per client
Agents see replies reviewed for the client they are calling for, not a generic script.
Approved leads only
Leads are checked against the client’s criteria and approved before the client sees them.
Which plan fits
Floors of 11 seats and more are on Custom, quoted to your volume, with unlimited accounts and SSO. Free on one seat. Paid plans from $39 per seat a month, monthly, no seat minimum and no annual contract. See pricing.
The push-backs this team hears most
- “Not interested”They object to being interrupted, not to the offer; nothing has been evaluated yet, so there is no position to argue with.
- “We already use someone”They already use a solution or a vendor and do not see enough reason to change.
- “It’s too expensive”Cost is the stated barrier; either real budget absence or a signal that value has not outrun price yet.
- “Never heard of you”They doubt the company, the claims, or the rep; the product might be fine, the risk of believing it is not.
Run it on your own calls: $0, one seat, no card.
Start FreeQuestions people ask
Can each client have its own scoring?
Yes. Scoring rubrics, lead forms and knowledge belong to the account, so each client is graded on its own bar.
How is call data kept separate between clients?
Knowledge and settings are per account and never mix. Card numbers and personal identifiers are redacted before any AI model reads a transcript.
Which plan fits a BPO?
Custom, for 11 seats and up, with unlimited seats and accounts, talk time to your volume, SSO, a custom domain and a signed DPA.
Run Your First Experiment This Week.
Start free on one seat and every call is scored from the first one. Bring your team when you’re ready.
- No card needed
- No seat minimums
- Cancel any time
